Our Blog

What to Look for When Hiring a Physician Billing Service Company

January 22, 2015 | 5:35 am
Published by | Krunal Popat

Around the world more healthcare practitioners are hiring physician billing services to help meet their needs and improve overall cash flow. This is a reaction to the ever more complicated methods of billing and filing for claims to insurance companies. The physician billing service offers a better, more efficient way for healthcare professionals to handle this particular aspect of their practice.

The most common reason why using outside, independent firms for billing is to have the physicians avoid the many complex issues that this aspect of their practice provides. Just as standard businesses often outsource many of their financial and billing practices, so too does it benefit physicians who can now focus their efforts on patients and services. This avoids having to deal with areas that are outside their expertise and all for a generally lower rate than if they hired the personnel themselves.

It is little wonder that so many physicians go the route of independent billing companies because of the advantages that they provide. However, it is very important to choose the right physician billing service in order to get the best qualified of those who work in your region. Here are seven factors that you should consider before hiring physician billing services.

Customer Service: Does the company willingly discuss their monthly reports with you? This is a very valuable part of their customer service as there are occasionally questions or inquiries that you want to make for particular patients and they will need to respond accordingly.

HIPAA Compliance: Here, you will check how the firm secures the data of the patients according to HIPAA compliance rules and regulations. This is very important as you want to use a company that uses the right practices.

Overall Record: Get to know the total record of experience that the service provider has with others in the medical billing industry as well as their strategies for operating business and marketing efforts. Basically, are they are company more interested in grabbing and signing up new clients than they are in delivering the best services?

Testimonials & Reviews: You’ll want to check out the testimonials offered by the company as well as looking for reviews online so that you can see how well they perform. While even the best companies may have a few bad reviews, for the most part they should reflect exemplary service for what they do.

Revenue and AR Reports: The service should offer the detailed reports that reflect the proper revenue, insurance and patient account receivables on a monthly basis.

Look at the Benefits: Basically, you’ll want to see how the benefits of the service match your particular needs.

When you hire a physician billing service, it pays to do the research so that you are comfortable with what they have to offer. Remember, there will be several physician billing services in the region so be sure to choose the best one for your needs.